/* =========================================================
   4Unity Support / Ticket System
   Shared support pages + staff ticket workspace
========================================================= */

.support-hero {
    position: relative;
    padding: 110px 0 72px;
    background: radial-gradient(circle at top left, rgba(214, 168, 47, 0.16), transparent 34%), radial-gradient(circle at top right, rgba(59, 130, 246, 0.16), transparent 35%), linear-gradient(180deg, rgba(8, 12, 24, 0.98), rgba(10, 14, 28, 0.96));
    border-bottom: 1px solid rgba(255, 255, 255, 0.06);
}

.support-hero-content {
    max-width: 920px;
}

.support-eyebrow {
    display: inline-block;
    margin-bottom: 14px;
    font-size: 0.82rem;
    font-weight: 800;
    letter-spacing: 0.18em;
    color: #d6a82f;
    text-transform: uppercase;
}

.support-title {
    margin: 0 0 16px;
    font-family: "Orbitron", sans-serif;
    font-size: clamp(2.2rem, 5vw, 4rem);
    line-height: 1.05;
    font-weight: 800;
    color: #fff;
}

.support-description {
    max-width: 760px;
    margin: 0;
    font-size: 1.05rem;
    line-height: 1.8;
    color: rgba(255, 255, 255, 0.78);
}

.support-content {
    padding: 50px 0 90px;
    background: linear-gradient(180deg, #0b1020 0%, #0d1224 100%);
}

.support-card {
    padding: 24px;
    border-radius: 22px;
    background: rgba(8, 12, 24, 0.82);
    border: 1px solid rgba(255, 255, 255, 0.09);
    box-shadow: 0 10px 30px rgba(0, 0, 0, 0.18);
    color: #fff;
}

    .support-card h2,
    .support-card h3 {
        margin-top: 0;
        margin-bottom: 12px;
        font-family: "Orbitron", sans-serif;
        color: #fff;
    }

    .support-card p:last-child {
        margin-bottom: 0;
    }

/* =========================================================
   Support Home Page
========================================================= */

.support-badges {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 18px;
    margin-top: 34px;
}

.support-badge {
    padding: 20px;
    border-radius: 18px;
    background: rgba(255, 255, 255, 0.04);
    border: 1px solid rgba(255, 255, 255, 0.07);
    backdrop-filter: blur(8px);
}

    .support-badge strong {
        display: block;
        margin-bottom: 6px;
        color: #fff;
        font-size: 0.95rem;
    }

    .support-badge span,
    .support-badge a {
        color: rgba(255, 255, 255, 0.72);
        text-decoration: none;
    }

        .support-badge a:hover {
            color: #fff;
        }

.support-grid {
    display: grid;
    grid-template-columns: 340px minmax(0, 1fr);
    gap: 28px;
    align-items: start;
}

.support-sidebar,
.support-main {
    display: grid;
    gap: 20px;
}

.support-list {
    margin: 0;
    padding-left: 18px;
    color: rgba(255, 255, 255, 0.76);
    line-height: 1.85;
}

.support-contact-links {
    display: grid;
    gap: 12px;
}

.support-link-card {
    display: block;
    padding: 14px 16px;
    border-radius: 14px;
    background: rgba(255, 255, 255, 0.035);
    border: 1px solid rgba(255, 255, 255, 0.06);
    text-decoration: none;
    transition: all 0.2s ease;
}

    .support-link-card:hover {
        transform: translateY(-2px);
        border-color: rgba(214, 168, 47, 0.45);
    }

    .support-link-card span {
        display: block;
        color: #fff;
        font-weight: 600;
    }

    .support-link-card small {
        color: rgba(255, 255, 255, 0.65);
    }

/* =========================================================
   Forms
========================================================= */

.form-card {
    padding: 30px;
}

.card-header-block {
    display: flex;
    gap: 18px;
    align-items: flex-start;
    margin-bottom: 28px;
    padding-bottom: 20px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

    .card-header-block p {
        margin: 6px 0 0;
        color: rgba(255, 255, 255, 0.7);
    }

.card-step {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 48px;
    height: 48px;
    border-radius: 14px;
    background: linear-gradient(135deg, #d6a82f, #9b7519);
    color: #111;
    font-weight: 900;
    letter-spacing: 0.06em;
}

.form-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 20px;
}

.form-group {
    display: flex;
    flex-direction: column;
}

.full-width {
    grid-column: 1 / -1;
}

.form-group label {
    margin-bottom: 8px;
    font-weight: 700;
    color: #e8eeff;
}

.support-input {
    min-height: 52px;
    padding: 12px 14px;
    border-radius: 14px;
    background: rgba(5, 9, 20, 0.9);
    border: 1px solid rgba(255, 255, 255, 0.1);
    color: #fff;
    box-shadow: none !important;
}

    .support-input:focus {
        border-color: rgba(214, 168, 47, 0.85);
        background: rgba(5, 9, 20, 0.98);
        color: #fff;
    }

    .support-input::placeholder {
        color: rgba(255, 255, 255, 0.38);
    }

textarea.support-input {
    min-height: 180px;
    resize: vertical;
}

.support-input[readonly] {
    opacity: 0.88;
    cursor: not-allowed;
}

.form-footer {
    margin-top: 24px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
}

.form-note {
    margin: 0;
    color: rgba(255, 255, 255, 0.65);
    font-size: 0.95rem;
    line-height: 1.7;
}

.form-actions {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}

.btn-support-submit,
.btn-support-secondary {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 52px;
    padding: 0 22px;
    border-radius: 14px;
    font-weight: 800;
    text-decoration: none;
    transition: all 0.2s ease;
    border: none;
}

.btn-support-submit {
    color: #fff;
    background: linear-gradient(135deg, #425cff, #2448db);
    box-shadow: 0 12px 24px rgba(37, 99, 235, 0.25);
}

    .btn-support-submit:hover {
        transform: translateY(-2px);
        color: #fff;
    }

.btn-support-secondary {
    color: #fff;
    background: rgba(255, 255, 255, 0.06);
    border: 1px solid rgba(255, 255, 255, 0.1);
}

    .btn-support-secondary:hover {
        color: #fff;
        transform: translateY(-2px);
    }

/* =========================================================
   Alerts / Validation
========================================================= */

.alert-box {
    margin-bottom: 20px;
    padding: 16px 18px;
    border-radius: 16px;
    font-weight: 700;
}

.alert-success-box {
    color: #d1fae5;
    background: rgba(16, 185, 129, 0.12);
    border: 1px solid rgba(16, 185, 129, 0.35);
}

.alert-error-box {
    color: #fecaca;
    background: rgba(239, 68, 68, 0.12);
    border: 1px solid rgba(239, 68, 68, 0.35);
}

.validation-summary,
.field-validation {
    color: #fca5a5;
    font-size: 0.92rem;
    margin-top: 6px;
}

    .validation-summary ul {
        margin: 0;
        padding-left: 18px;
    }

/* =========================================================
   Tables
========================================================= */

.table-responsive {
    border-radius: 16px;
    overflow: hidden;
}

.table-dark {
    --bs-table-bg: transparent;
    --bs-table-striped-bg: rgba(255, 255, 255, 0.03);
    --bs-table-color: #fff;
    --bs-table-border-color: rgba(255, 255, 255, 0.08);
}

    .table-dark th,
    .table-dark td {
        vertical-align: middle;
    }

/* =========================================================
   Generic Ticket Details
========================================================= */

.ticket-summary-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 18px;
    margin-bottom: 24px;
    flex-wrap: wrap;
}

.ticket-summary-label,
.ticket-meta-label,
.ticket-message-label {
    display: inline-block;
    margin-bottom: 8px;
    color: rgba(255, 255, 255, 0.62);
    font-size: 0.78rem;
    font-weight: 800;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}

.ticket-summary-title {
    margin: 0;
    font-family: "Orbitron", sans-serif;
    font-size: clamp(1.8rem, 3vw, 2.7rem);
    line-height: 1.1;
    color: #fff;
}

.ticket-status-chip {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 36px;
    padding: 0 14px;
    border-radius: 999px;
    font-size: 0.82rem;
    font-weight: 900;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    white-space: nowrap;
}

.ticket-status-chip-user,
.ticket-status-chip-staff {
    color: #e9d5ff;
    background: rgba(124, 58, 237, 0.14);
    border: 1px solid rgba(167, 139, 250, 0.28);
}

.ticket-meta-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 16px;
    margin-bottom: 24px;
}

.ticket-meta-item,
.content-item {
    padding: 16px;
    border-radius: 16px;
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid rgba(255, 255, 255, 0.06);
}

.ticket-meta-value {
    color: #fff;
    font-weight: 700;
    line-height: 1.65;
    word-break: break-word;
}

.ticket-message-block {
    margin-top: 4px;
}

.ticket-message-body {
    padding: 18px;
    border-radius: 18px;
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid rgba(255, 255, 255, 0.06);
}

    .ticket-message-body p {
        margin: 0;
        color: rgba(255, 255, 255, 0.94);
        line-height: 1.75;
        white-space: pre-wrap;
        overflow-wrap: anywhere;
    }

.ticket-section-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
    margin-bottom: 18px;
    flex-wrap: wrap;
}

    .ticket-section-header h3 {
        margin: 0;
    }

.ticket-section-subtitle {
    color: rgba(255, 255, 255, 0.58);
    font-size: 0.94rem;
    line-height: 1.6;
}

.empty-ticket-state {
    padding: 18px;
    border-radius: 16px;
    background: rgba(255, 255, 255, 0.025);
    border: 1px dashed rgba(255, 255, 255, 0.1);
}

/* =========================================================
   Staff Ticket Workspace
========================================================= */

.staff-ticket-hero {
    padding: 96px 0 46px;
}

.staff-ticket-page {
    padding-top: 36px;
}

.staff-ticket-layout {
    display: grid;
    grid-template-columns: 410px minmax(0, 1fr);
    gap: 24px;
    align-items: start;
}

.staff-ticket-left,
.staff-ticket-right {
    display: grid;
    gap: 18px;
}

.staff-ticket-info-card,
.staff-status-card,
.staff-conversation-card,
.staff-reply-card {
    background: rgba(8, 12, 24, 0.82);
    border-color: rgba(255, 255, 255, 0.09);
}

    .staff-ticket-info-card .ticket-summary-title {
        font-size: clamp(1.55rem, 2vw, 2.15rem);
    }

.staff-ticket-info-list {
    display: grid;
    gap: 10px;
    margin-bottom: 22px;
}

.staff-ticket-info-row {
    display: grid;
    gap: 4px;
    padding: 13px 14px;
    border-radius: 14px;
    background: rgba(255, 255, 255, 0.035);
    border: 1px solid rgba(255, 255, 255, 0.065);
}

    .staff-ticket-info-row span {
        color: rgba(255, 255, 255, 0.56);
        font-size: 0.76rem;
        font-weight: 800;
        letter-spacing: 0.08em;
        text-transform: uppercase;
    }

    .staff-ticket-info-row strong {
        color: #fff;
        font-size: 0.95rem;
        word-break: break-word;
    }

.staff-conversation-card {
    min-height: 280px;
    overflow: visible;
}

.staff-ticket-thread {
    display: flex;
    flex-direction: column;
    gap: 16px;
    max-height: none;
    overflow: visible;
    padding: 6px 0;
}

.staff-ticket-message {
    max-width: 78%;
    padding: 16px 18px;
    border-radius: 18px;
    color: #fff;
}

.staff-ticket-message-player {
    align-self: flex-start;
    background: rgba(255, 255, 255, 0.045);
    border: 1px solid rgba(255, 255, 255, 0.1);
}

.staff-ticket-message-staff {
    align-self: flex-end;
    background: linear-gradient(135deg, rgba(214, 168, 47, 0.18), rgba(214, 168, 47, 0.08));
    border: 1px solid rgba(214, 168, 47, 0.36);
    box-shadow: 0 10px 24px rgba(214, 168, 47, 0.08);
}

.staff-ticket-message-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 10px;
    flex-wrap: wrap;
}

    .staff-ticket-message-header strong {
        color: #fff;
    }

    .staff-ticket-message-header small {
        margin-left: auto;
        color: rgba(255, 255, 255, 0.55);
        font-size: 0.82rem;
    }

.staff-ticket-message-badge {
    padding: 4px 10px;
    border-radius: 999px;
    background: #d6a82f;
    color: #111;
    font-size: 0.75rem;
    font-weight: 900;
    text-transform: uppercase;
}

.staff-ticket-message-player .staff-ticket-message-badge {
    background: rgba(96, 165, 250, 0.9);
    color: #06101f;
}

.staff-ticket-message-body {
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    word-break: break-word;
    line-height: 1.7;
    color: rgba(255, 255, 255, 0.92);
}

.staff-ticket-message:last-child {
    box-shadow: 0 0 22px rgba(214, 168, 47, 0.16);
}

.staff-reply-card {
    position: static;
    z-index: auto;
}

.staff-reply-textarea {
    min-height: 170px;
}

/* =========================================================
   Legacy Conversation Classes
========================================================= */

.ticket-thread {
    display: grid;
    gap: 14px;
}

.ticket-reply {
    padding: 18px;
    border-radius: 18px;
    border: 1px solid rgba(255, 255, 255, 0.08);
    background: rgba(255, 255, 255, 0.03);
}

.ticket-reply-staff {
    background: linear-gradient(135deg, rgba(214, 168, 47, 0.16), rgba(214, 168, 47, 0.08));
    border-color: rgba(214, 168, 47, 0.30);
}

.ticket-reply-player {
    background: rgba(255, 255, 255, 0.03);
}

.ticket-reply-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    margin-bottom: 12px;
    flex-wrap: wrap;
}

.ticket-reply-author {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
    color: #fff;
}

.ticket-reply-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 28px;
    padding: 0 10px;
    border-radius: 999px;
    font-size: 0.78rem;
    font-weight: 800;
    letter-spacing: 0.06em;
    text-transform: uppercase;
}

.ticket-reply-badge-staff {
    color: #111;
    background: #d6a82f;
}

.ticket-reply-badge-player {
    color: #06101f;
    background: rgba(96, 165, 250, 0.9);
}

.ticket-reply-time {
    color: rgba(255, 255, 255, 0.58);
    font-size: 0.88rem;
}

.ticket-reply-body p {
    margin: 0;
    color: rgba(255, 255, 255, 0.92);
    line-height: 1.75;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}

/* =========================================================
   Avatars
========================================================= */

.ticket-avatar-img {
    width: 38px;
    height: 38px;
    flex-shrink: 0;
    object-fit: cover;
    border-radius: 12px;
    border: 1px solid rgba(214, 168, 47, 0.45);
    box-shadow: 0 8px 18px rgba(0, 0, 0, 0.28);
}

/* =========================================================
   Login Required
========================================================= */

.login-required-card {
    text-align: left;
}

.login-required-actions {
    display: flex;
    gap: 14px;
    flex-wrap: wrap;
}

/* =========================================================
   Responsive
========================================================= */

@media (max-width: 1200px) {
    .staff-ticket-layout {
        grid-template-columns: 1fr;
    }

    .staff-conversation-card {
        min-height: auto;
    }
}

@media (max-width: 991.98px) {
    .support-grid {
        grid-template-columns: 1fr;
    }

    .support-badges {
        grid-template-columns: 1fr;
    }

    .form-grid,
    .ticket-meta-grid {
        grid-template-columns: 1fr;
    }

    .form-footer {
        flex-direction: column;
        align-items: stretch;
    }

    .form-actions {
        width: 100%;
        flex-direction: column;
        align-items: stretch;
    }
}

@media (max-width: 768px) {
    .staff-ticket-message {
        max-width: 100%;
    }

    .staff-ticket-message-staff,
    .staff-ticket-message-player {
        align-self: stretch;
    }

    .staff-ticket-message-header small {
        margin-left: 0;
        width: 100%;
    }
}

@media (max-width: 575.98px) {
    .support-hero {
        padding: 96px 0 58px;
    }

    .support-card,
    .form-card {
        padding: 20px;
        border-radius: 18px;
    }

    .card-header-block {
        gap: 14px;
    }

    .card-step {
        min-width: 42px;
        height: 42px;
        border-radius: 12px;
    }

    .ticket-summary-header,
    .ticket-section-header,
    .ticket-reply-header {
        flex-direction: column;
        align-items: flex-start;
    }
}